FAQ
Rockstar Hats FAQ: Turning Up the Volume on Your Questions
Customer Service Rock Hours: 9 AM - 5 PM (EST), Monday to Friday. Need help? We've got your back—Rockstars always stick together!
Q: HOW DO I CHECK MY ORDER STATUS?
If you're a registered Rockstar, checking your order is a breeze! Log into your account using your credentials, and you'll find the "My Account" link rocking at the top right corner of every page. Click “My Orders” to see what's cooking. Not registered? No worries—just drop us an email at contact@rockstarhats.com.
Q: HOW DO I TRACK MY SHIPMENT?
Once your gear is on the move, you'll receive an email with a tracking link. Follow that link to ride along with your order as it makes its way to your doorstep. Keep an eye on the updates from the carrier—your hat is on a rock 'n' roll tour to you!
Q: CAN I CANCEL MY ORDER?
In-Stock Orders: Orders rock and roll in real time, so canceling is tricky. If you need to pull the plug, contact our customer service ASAP at contact@rockstarhats.com. If your order has already been processed, you'll have to go through the Returns process for a credit or exchange.
Out of Stock/Backorders: Got second thoughts on an item that's out of stock or on backorder? Use the "Help" form available on all our store pages. We'll send you a cancellation confirmation email. If your order ships before the cancellation, you'll need to rock the Returns process.
Q: WHAT IS YOUR PRICING, PAYMENT & REFUND PROCESS?
All our hat prices scream in US Dollars. We accept Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal. Refunds and credits will be blasted back to the original form of payment. Rockstars pay sales tax only on orders shipping to Florida. Coupons and promo codes? One per order, baby—no stacking!
Q: HOW DO I UPDATE MY ACCOUNT INFORMATION?
Stay on beat by keeping your info up to date! Log in to your account via the "My Account" link at the top right of any page. Once inside, hit "Account Information" to make your updates.
Q: DO YOU OFFER FREE US SHIPPING?
Absolutely! Any orders over $75 shipped within the Continental USA rock the road for free via USPS Ground. Just remember, delivery days don't include weekends or holidays. We're not responsible for any carrier delays, but we’re here to keep you in the loop.
Q: WHAT IS YOUR RETURN POLICY?
We want you to love your Rockstar Hats gear. If you don’t, you’ve got 30 days to rock a return or exchange. You cover the return shipping cost, and we'll send your exchange back for free! Just make sure the hat is unworn, unwashed, and has all its tags and accessories. If it's not up to Rockstar standards (like having scents, hair, or signs of wear), we might have to reject it and charge a $15 processing fee.
Q: HOW DO I SEND IN MY RETURN OR EXCHANGE?
For domestic returns, send your unworn/unwashed hat back to us at: 30 Zancara Street, St. Augustine, FL 32084. Need an exchange? Let us know the new style or size you'd like by emailing customer service with your order number. Rock it back to us in its original packaging with the prepaid return label, and we’ll handle the rest!
Q: DO YOU OFFER GIFT CERTIFICATES?
Yes, we do! Rockstar Hats eGift Cards are available from $50 to $500. Give the gift of Rockstar style to someone who deserves it!
Got more questions? Reach out to us—because every Rockstar needs a roadie, and we've got your back!